Business data
Operational workflows
Task histories show the steps, approvals, and exceptions that led to a result.
One task, from request to result.
Invented exampleRequest
A shipment cannot take its planned route.
Work
The team checks other routes and gets approval for a new one.
Result
The new route and delivery status are recorded.
AI teams could study planning and task completion. Include what actually happened, not just the written procedure.
What to look for
Task histories, approval records, exceptions, and project activity.
- Steps linked to the same task
- The rules and details needed to understand it
- Approvals, exceptions, and final results
What to check
- Do records show actual work or only instructions?
- Which steps refer to information you cannot share?
- Are failed attempts and unfinished tasks clear?
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